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KMID : 0389420150230040197
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Korean Journal of Stress Research
2015 Volume.23 No. 4 p.197 ~ p.204
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Emotional Labor and Job Stress Related to Work in Hospital Employees
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여대중:Yeo Dae-Jung
이준형:Lee Jun-Hyung/양윤준:Yang Yun-Jun/윤영숙:Yoon Yeong-Sook/이언숙:Lee Eon-Sook/김정일:Kim Jung-Il/김성은:Kim Seong-Eun/김동준:Kim Dong-Jun
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Abstract
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The purpose of this study was to investigate the effects of emotional labor and job stress and analyze job stress according to work place in hospital employees. Participants were 201 hospital employees and data were analyzed using descriptive statistics, t-test, ANOVA, pearson correlation coefficients and multiple regression with SPSS 21.0. A positive correlation was found between job stress and emotional labor. The strongest predictor of job stress was frequency of emotional display and attentiveness to required display rules. And the average job stress was highest in operating room/intensive care units, followed by general wards, health promotion center, outpatient department. There was a significant difference between health promotion center employees and outpatient department employees in lack of skill, interpersonal environmental strain and the average job stress. The job stress of health promotion center employees was higher than that of outpatient department employees. And it was lower than the intensive care unit/operating room employees. Health promotion center employees have a higher job stress than outpatient department employees due to lack of skill and interpersonal environmental strain. Health promotion center employees have a lower job stress than operating room/intensive care units employees due to role overload, role conflict, night work. Job stress factors of the health promotion center employees differ from those of other hospital department. And different approach is necessary to relieve job stress in health promotion center employees.
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KEYWORD
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Job stress, emotional labor, health promotion center, hospital employees
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